Privacy policy
This policy explains how glow-magnetic handles personal information when you engage with our guidance services.
Information we collect
We collect contact details you provide by email, along with any relevant information you share about benefit applications or payment decisions. We only request information that is necessary to provide support.
How we use information
To review eligibility, create evidence plans, and guide next steps.
To respond to enquiries and confirm appointment arrangements.
To refine our guidance using anonymised insights.
Data storage and retention
Information is stored securely with restricted access. We retain records only as long as needed to provide guidance, meet legal obligations, or respond to follow-up requests.
Sharing and disclosure
We do not sell personal data. We only share information with third parties if required by law or with your explicit consent for a specific advisory purpose.
Your choices
You may request access to the information we hold about you, ask for corrections, or request deletion where appropriate. To do so, contact us at [email protected].